As a professional academic writing company, we respect and regard the privacy and confidentiality of our valued clients. During order execution, we acquire certain information from our clients. Here in this document, we will explain in detail which exact information is collected, how your privacy is ensured and what your rights are as a customer. This document will shed light on all the common practices we follow to keep your information from the access of unwanted parties.
For Customers, Prospects & General Visitors
Personal information acquired during the order process
As a professional company, we do not believe in barging into the privacy of our valued customers and never tend to acquire any unnecessary information that has got nothing to do with the order execution; instead, we only acquire some very basic information that helps us connect with the customer right on time so that no delays are caused and no flaws are left in the final paper. While filling the order form, the customer is supposed to tell about the scope of his paper like the total word count needed, referencing style, deadline etc. Especially with regards to the personal information, only the below-given information is collected
- Full Name
- IP Address
- Phone Number
- Email Address
This is the only information that is collected with an intention to establish timely contact with the customer. In some very unique cases only, the company may acquire some additional information too when a customer or the company itself goes into a dispute. The collected information is retained with a very bona fide intention only. Apart from establishing timely contact, the very basic purpose for information collection is delivering the customers with relevant marketing material of the company, discount and cashback offers and enhancing the overall user experience.
How Do We Safeguard Your Identity and Personal Information?
- As a very first and foremost step, we never seek any such information that is not directly related to the proper execution of your order and collect only the basic information.
- In our pursuit to completely protect the user information from the unwanted access of third parties, we implement the most advanced security firewalls and strengthen it with the latest cybersecurity protocols that double lock your information's protection.
- Our website is SSL (Secure Sockets Layer) based, which is considered the most advanced and safest of all technique that prevents third parties' access to the data shared between the client and us. This ensures that no software or human can have direct or indirect access to this information.
- Nobody is given direct access to the personal information of clients; instead, the information is stored in an encrypted manner only where not even the immediate employees of the company can have easy access. Giving access to any third party is simply out of the question.
- Being a professional and highly accredited company worldwide, we never sell or trade your personal information for any monetary or financial gains at all.
Do We Collect Any of Your Financial Information Too?
This is an online business concern where all the financial transactions are done electronically, employing the most common and trusted mediums of payment and banking channels. We NEVER access or collect any of your financial information, be it your bank card numbers or any information regarding your finances at all.
All the transactions take place through the banking channels and other listed payment gateways between the parties concerned, i.e., the customer and his bank or PayPal whatsoever. We have nothing to do with any of the financial information. All we acquire is the payment confirmation that is essential to initiate working on your paper.
How Your Financial Information Stays Secure and Protected
- In the very first place, when we never acquire or access your financial information, there remains no question of worrying about any leakage or misappropriation.
- We never make direct transactions or collect hard cash in any way, which prevents us from influencing or misappropriating your funds. We accept payments only through banking channels and other listed payment gateways where your financial information only rests with the medium concerned.
What information regarding custom order is acquired?
While placing your order, our order fill-in form requires you to define the exact dimensions of your custom paper so that it perfectly matches your unique needs. The order form acquires the information regarding the word count/ No. of pages, topic, subject, preferred referencing style, helping material or files, estimated deadline etc.
How You Enjoy the Exclusive Right for Fair Use of Paper?
While a customer places an order for a custom paper, we note down all his unique needs and preferences and make sure to implement each of these requirements in the paper. So the final product is only useful for that particular paid owner of the document.
- Once you pay for the paper and receive it, you get an exclusive right to fairly use the delivered model paper for guidance and inspirational purposes.
- After the paper is delivered to the legal paid owner, the company ensures that the same paper is not utilized in any other shape or form or delivered to any other person.
On Which Legal Grounds Can We Collect and Store the Information?
A common user or customer can doubt the legal grounds that permit us to collect and store the above-mentioned information with a positive intention. The company has every legal cover and ground for acquiring and storing the information that helps us properly execute orders and improve our service quality. First and the foremost legal cover is the pure will and consent of the customer where he willfully avails any of our services; he is permitting us by default. We do not serve those who refuse to provide any of the information.
Moreover, the local laws and rules also set a legal binding on us to maintain the proper record of all those individuals with whom we do our business. This especially focuses on the proper track record of all our financial transactions to properly reconcile the tax matters with our company and to appropriately calculate the amount of tax. Each customer is informed about the collection of information; in fact, we acquire every information from the customer himself and never mine or extract any kind of information through any software or third parties. When a customer passes on all the required information, only then does the rest of the proceeding continue.
Your Right to Access Your Information
As a valued customer, we give instant access to all our customers to their personal information retained by us. A customer has every legal right to access the information and to amend those elements, which are misrecorded according to the best of his knowledge. Furthermore, a customer can also demand the permanent deletion of his information along with his user account on our website. in a case where the requesting customer has some ongoing projects with the company, he will have to wait until the completion of pending orders and later his request for permanent deletion will be entertained. Permanent deletion of information will keep you from placing future orders until the renewal of the same information again, as this is a standard operating procedure to collect the above-specified i9nformation.
Company's Right to Make Changes
Customer Support Further Guidance.
We have tried to address and cover all the anticipated possible situations in this very document. Yet, in some unique cases, customers may feel the urge for further guidance regarding a rare situation not covered here. In this situation, you can contact our customer support team to obtain our official standing and policy on that particular matter or issue.
In our pursuit of maximum facilitation to our valued customers, we offer them money-back guarantees in certain situations. We tend to offer a very customer-friendly and flexible refund policy, yet certain qualifications and preconditions are essential for every refund request.
Therefore, in an instance where the customer plans to file a refund request, his request must be valid in light of these conditions. Even if this stands valid, how much exact amount will be returned is also decided in light of these very conditions. All of these situations and conditions will be discussed here in detail.
No Refund Scenarios.
- A minor delay in paper’s delivery
- Grade improvement grievances
- The preferred writer not assigned.
- Emergency order placement
- Quality concerns
This is a human-based organization and content here is produced by living human beings and not by some robots or paid software. Our human staff tries their level best to meet the deadlines as we are very sensitive to following the deadline patterns, yet the human effort is always prone to unpredictable situations.
There might be cases where there are some minor and tolerable delays in some rarest events due to these very unpredictable situations. The company follows an estimated deadline policy where there can be minor delays. No refund request will be entertained in this scenario of minor delays.
Unlike many other contemporaries and competitors, we never lure clients with fake guarantees of grade improvement, as we have no direct influence in defining your grades; instead, we offer and make sure to deliver you a hundred per cent quality-oriented paper that perfectly meets your precise instructions. After the paper delivery, this entirely depends on the individual how exactly he utilizes the model paper for inspiration or guidance purposes. This implies that we do not recognize any grade improvement grievances and nor do we accept any refund request in this scenario.
As a customer-centric writing company, we strive to facilitate our valued customers in every possible manner. That is why we carefully listen and consider their priorities. The same is the case in selecting the writer. We give you the liberty to give your preferences for working with a certain writer. We also try our level best to arrange the same, yet this is the company's final discretion to assign the writer who it believes is most suitable according to your task. Therefore, if the company fails to arrange the same writer for any reason, no refund request will be entertained in this situation. We will make sure to assign a writer with matching qualifications, experience, and skills.
Although we stress the quality factor in each of our papers and ensure it as well. Somehow, in emergencies where a customer places a rush order with a very short time in hand for completion, not only we but also any company in the world cannot guarantee a hundred per cent quality oriented content in such situations. Despite all the experience and higher qualifications of the writer, papers written in a hurry are always subject to unavoidable errors and mistakes. Therefore, we cannot assure you a hundred per cent quality in such rush order situations. No refund request will be entertained in rush order cases.
Quality is a subjective term and its definition can vary from person to person. So in a case where a customer denounces the overall quality of the paper, his opinion will not be considered ultimate; instead, the paper will be delivered to our quality assurance department, where they will ascertain the overall quality of the paper. In this case, if they justify the quality and ensure that the paper is written according to the instructions, no refund request will be entertained in this situation.
Partial Refund Scenarios
- Order cancellation
- Quality matter
- Revision not made
- Plagiarism proved
In a case where the customer calls off the order and requests for order cancellation where the company has already assigned a dedicated writer at your task, the customer will be entitled to up to a 50% refund. The remaining 50 % will be deducted for the compensation of the writer and processing charges.
In a case where the quality assurance department validates your concern regarding the quality matter and declares there were quality issues in the paper, the customer will be entitled to up to a 25% refund as damages.
In a case where the customer avails his free revision option and meanwhile the company fails to arrange a suitable editor, you can claim up to 25% refund in this case.
In a case where the customer succeeds in establishing plagiarism in his paper with the Turnitin report and the company validates the claim, the customer can avail up to a 25% refund.
Full Refund Scenarios
- In a situation where the company is yet to assign the writer and meanwhile the customer plans to cancel the order, in this situation he can claim a full refund.
- In a situation where the customer has placed the same order twice or has paid for single order twice, the excess 100% amount will be refunded back to the customer.
- All of the partial or full refunds will be made in the form of credit funds that will be added to your personal user account. These credit funds can be utilized in your new orders.
Filing Refund Request through Proper Channel
In a case where a customer plans to file a refund request, he must follow the due procedure. Here below, the due procedure will be discussed in detail.
- First of all, the revision request filing is bound by a certain time. You can place a refund request within 7 days of delivery of the final paper by contacting customer support. You can also claim through your user account by opening a new dispute through the user dashboard. If that 7 days period has expired, you cannot file a refund request.
- After filing the request, our representative has the sole discretion to either validate or reject your refund request. This process can take up to three working days.
- While handling the refund request or the dispute, our representative can acquire any additional information that he believes is important in the execution of the request. It is mandatory to submit that information.
Estimated Time for Completion
After the initial calculation of the exact amount to be returned, the actual refund can take another three working days. The customer is requested to cooperate with patience. We make sure to protect your every right as a customer and ensure it in every way possible. We are bound by the same rules and conditions laid down in our policies and expect the same from our customers to show compliance.
We have devised a very customer friendly revision policy for our valued customers that include all those elements, which ensure maximum facilitation to our customers around the world. We work with an intention to bring more convenience in their lives and ensure maximum satisfaction. Each of our customers enjoys three free of cost revisions within thirty days of delivery of final paper (90 days for Dissertation only).
In Which Circumstances, a Free Revision Can Be Requested
- Requirements not implemented
- Guidelines missed partially or completely
- Plagiarized or copied material
- Grammar and spelling mistakes
If the customer finds out that his entire initial requirement mentioned in the order form is not matched in the final document, some elements are missing or the whole altogether, he can ask for a free revision.
In another classic case where the customer realizes that some, or all of his guidelines are not followed correctly, he can ask for a free revision for sure.
If a customer finds out that his custom paper contains copied or plagiarized material that will certainly impact the paper negatively, he can ask for a free revision straight away.
In a case where the customer finds out his paper contains multiple spelling, grammar, and factual errors, which will cost him deduction of marks, he can ask for a free revision instantly.
When & how a revision request stands valid?
We have devised the whole revision policy with a view to facilitate the customer in the first place as much as possible, yet there are some fair conditions and standard parameters that define the validity of your revision request. These conditions ensure the mutual rights protection and compliance of the customer and the company at the same time. Here below are all those pre conditions you must consider before filing a revision request.
- The very first and foremost qualification for a valid revision request is the time factor. You can request a free revision within the 30 days of delivery of final paper. This grace period extends up to 90 days only for dissertation. If this specified time has already passed, your free revision request will not be entertained and this will be considered as a new order for revision, which will be charged according to the standard rates.
- A customer can file the revision request if the final paper formation conflicts largely with the initial instructions and guidelines provided by the customer. If the writer and quality assurance department counters and establishes that all instructions and guidelines are implemented properly, your revision request will not qualify.
- In a case where all the initial demands are met properly and now the customer wants some new alterations in the paper, these alterations will be charged according to the standard rates.
- In a situation where the customer has plagiarism grievance and claims that his paper contains copied or plagiarized content, it is essential to attach a Turnitin report along as a solid proof of your claim. If the plagiarized content exceeds the standard 15% limit, only then your revision request can qualify.
- In a case where the mistakes are caused due to the data provided by the customer, company will not stand liable for these very mistakes already present in the supporting material provided by the customer. This is the obligation of student to counter check and authenticate the data to be provided to the writer for inclusion in his paper.
Proper Channel for Placing Revision Request.
A customer can file the revision request through his personal user account on the website. To initiate the process, you need to log in to your user account and follow the below mentioned path.
User → Dashboard → Order Details → Add Comment
In Case of No Redressal
In a case where the customer has followed the above mentioned path right within the stipulated time frame and yet the revision is not carried, the customer can open up a new dispute for reassurance. To initiate the new dispute, you can follow the below given path.
User Account → Dashboard → Disputes → New Dispute → Select Order
We work with a passion to accommodate our customers as much as possible. We consider all the rules legally binding on us and we expect the same level of compliance from our respected customers as well. A healthy working relationship lies in mutual compliance of rules and regulations by both, the company and the client.