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Marketing Mix Of ARTS CRAFTS
Posted by Zander Henry on Aug-22-2018
1. marketing mix
1.1. Understanding the marketing mix
- The marketing mix is an important set of marketing tools and characteristics that a firm uses to increase penetration in the target market groups
- Using the marketing mix strategically includes focusing on seven important aspects of marketing and branding for an organization, namely: product, place, price, promotion, people, process, and physical evidence
1.2. Importance of marketing mix
- The marketing mix helps a company choose and decide on a suitable marketing strategy
- The marketing mix also helps a company in resource and budget allocation to different aspects of the marketing strategy and product development
- The marketing mix also allows a company to choose the right and effective marketing tactics for its promotional needs
2. Marketing mix for ARTS CRAFTS
ARTS CRAFTS makes use of the marketing mix strategically to achieve not only the marketing objectives but also the broader organizational objectives.
Marketing Mix ARTS CRAFTS is presented below:
2.1. Product
Product is one of the most important components of the ARTS CRAFTS Marketing mix. The distinctive characteristics of the product by ARTS CRAFTS are:
2.1.1. Quality
- ARTS CRAFTS maintains the high quality of products
- High product quality is maintained by adding value during different stages of the value chain
- ARTS CRAFTS procures raw materials from reliable and trusted suppliers only
- These raw materials are processed under carefully maintained environments to maintain high and consistent quality of the products
- High quality promise and delivery also provides ARTS CRAFTS with a distinctive competitive advantage
2.1.2. Ease of use
- The products manufactured and sold by ARTS CRAFTS are relatively easy to use
- All products come with a user manual, which is easy to understand and which provides simple instructions for product use
- The consumers can also call the 24/7 helpline to understand details about product usage
- Also, retail representatives provide detailed instructions and explanations regarding the use of the product at the time of the sale
2.1.3. Portfolio broadness
- ARTS CRAFTS has a broad portfolio of products
- The broad portfolio helps ARTS CRAFTS in reaching different target groups in the market
- Also, the broad portfolio allows financial strength to ARTS CRAFTS
- The broader product portfolio also adds more value for ARTS CRAFTS
2.1.4. Benefits of product consumption
- ARTS CRAFTS offers functional benefits to consumers of the product use
- These functional benefits are promised and delivered – however, they are also delivered by other similar products
- The distinguishing aspect of ARTS CRAFTS is its delivery of emotional benefits to the consumer
- Products manufactured and sold by ARTS CRAFTS promise consumers an ego boost, confidence, and security
- ARTS CRAFTS also promises fulfilment of psychological needs on product consumption
- These psychological needs include, for example, the need for empathy, the need for belonging, and the need of feeling loved.
2.1.5. Different SKUs
- The products by ARTS CRAFTS are available in different sizes
- ARTS CRAFTS has made use of different SKUs to increase market penetration
- Different SKUs can be brought and used as per the consumption needs of the consumers, and the target markets
- Through the production of different SKUs, ARTS CRAFTS has also increased the trial rate
- Different SKUs have also helped ARTS CRAFTS improve its product accessibility
2.2. Price
ARTS CRAFTS marketing mix focuses on a hybrid strategy for pricing to obtain maximum value for its products. The marketing mix ARTS CRAFTS uses a combination of a number of techniques for pricing its products, which are detailed below:
2.2.1. Premium pricing
- By using premium pricing for some of its product ranges, ARTS CRAFTS encourages favorable brand and product perceptions in target consumer groups
- Premium pricing for products also encourages a favorable quality perception of ARTS CRAFTS products amongst consumers
- With premium prices, ARTS CRAFTS has successfully also made some of its product ranges exclusive by restricting sales and production. This, in turn, leads to a perception g luxury in consumption products
- Premium prices add a touch of privilege and high value in ARTS CRAFTS products
- Using elements of premium prices in other product ranges has also allowed ARTS CRAFTS to maintain significantly high profits and a consistent business growth
2.2.2. Psychological pricing
- Since ARTS CRAFTS has a number of different product ranges and product groups, the use of psychological pricing has been beneficial
- With the use of psychological pricing, ARTS CRAFTS also successfully adds more value to its products from the point of view of customers
- ARTS CRAFTS also gains higher sales with psychological pricing
- Consumer purchase a higher amount of ARTS CRAFTS products because of its use of psychological pricing
- ARTS CRAFTS is able to increase its target audience and broaden its target purchaser groups
2.2.3. Geographical pricing
- ARTS CRAFTS is able to penetrate different regional markets optimally with the use of geographical pricing
- For offshore locations, geographical pricing also allows ARTS CRAFTS to cover shipping and customs expenses
- Geographical pricing also allows ARTS CRAFTS to maintain consistent revenue growth by altering pricing in different markets based on local currency value
2.2.4. Bundle pricing
- For some product ranges, ARTS CRAFTS is also known to use bundle pricing strategy popularly
- ARTS CRAFTS also uses bundle pricing during sales
- Bundle pricing increases the trial rate for consumers
- ARTS CRAFTS experiences higher return on the cost of gaining a new customer
- With bundle pricing, ARTS CRAFTS is also able to control costs and prices by lowering marketing and distribution expenses
- The use of bundle pricing also adds value to the umbrella brand name of ARTS CRAFTS.
2.3. Placement
ARTS CRAFTS places high importance on the placement of its products because it directly relates to accessibility for consumers.
2.3.1. Company-operated stored
- The company maintains stores operated by the management of ARTS CRAFTS in all markets
- Company-operated stores give ARTS CRAFTS higher control over operations as well as store layout and design
- ARTS CRAFTS also interacts directly with the consumers and gathers important details regarding consumer behavior and consumer feedback through company-operated stores
- The company operated stores also give leverage to ARTS CRAFTS in terms of decisions regarding the stocking of different product items
2.3.2. Licensed stores
- ARTS CRAFTS licensed stores also allow consumers to enjoy the various product offerings by the company
- Licensed stores also decrease the risk of financial and physical investment for ARTS CRAFTS in unstable markets
- Licensed stores have also given ARTS CRAFTS high business growth, and a boost for rapid market expansion and penetration
- Through licensed stores, ARTS CRAFTS has also learned about local consumers and cultures
- Licensed stores and shops encourage sales of products by ARTS CRAFTS by aligning it with local cultural values
- Licensed stores also help ARTS CRAFTS in localizing its product offerings to enhance brand equity and band image
2.3.3. E-commerce
- ARTS CRAFTS has developed a successfully operational website for online order placement and order tracking
- ARTS CRAFTS also encourages sales through social media portals, where the company takes orders through direct messages, as well as through a mini-shop model
- The company also stocks products with online retailers such as Amazon and eBay, as well as smaller local online retailers as well
- Online retailing, and using the internet to make sales has boosted the sales for ARTS CRAFTS and has also increased the accessibility of its products for consumers.
2.3.4. Supermarkets and hypermarkets
- ARTS CRAFTS also places its products in supermarkets and hypermarkets across the country
- A large number of ARTS CRAFTS target groups shop from supermarkets and hypermarkets
- Placement in supermarkets and hypermarkets also improve cost efficiency for ARTS CRAFTS
2.3.5. Partner agents
- In offshore locations, ARTS CRAFTS also makes use of partner agents for its products’ placement
- These partner agents are assessed and evaluated on strategic compatibility and reliance
- ARTS CRAFTS contracts with partner agents in other countries and markets for its product placement to ensure quality control and terms of negotiation
2.4. Promotion
The marketing strategy for ARTS CRAFTS also places high importance on the promotional tactics and strategies used. The promotional strategies allow the ARTS CRAFTS to interact with the consumers and influence them directly. ARTS CRAFTS uses a 360-degree approach in its promotional activities, and makes use of the following means of promotion:
2.4.1. Digital marketing
- ARTS CRAFTS has corporate profiles on all social media websites and portals
- ARTS CRAFTS uses its social media presence to directly, engage with consumers
- This direct engagement and interaction allows ARTS CRAFTS to understand the customers, their needs and demands
- ARTS CRAFTS uses this feedback and incorporates it in its broader marketing and organizational strategy
- ARTS CRAFTS also maintains a corporate website – which highlights company information, product information as well as information regarding any ongoing campaigns and sales
2.4.2. Reward Programs
- ARTS CRAFTS has a loyalty card program for its customers
- The loyalty card allows customers to redeem points in exchange for products or other exciting gifts, as directed by the company
- Each purchase is entered into the loyalty card by ARTS CRAFTS and is valued for points against the products’ monetary value
- The loyalty card can be purchased or is given complementary by ARTS CRAFTS on high valued purchases
- Frequent usage and purchase of products by ARTS CRAFTS also has rewards against the loyalty card
2.4.3. Community Influencers
- ARTS CRAFTS makes use of community influencers as its on-ground promotional efforts
- ARTS CRAFTS identifies strong and confident individuals to be brand ambassadors in their communities
- ARTS CRAFTS provides these brand ambassadors and community influencers with its product range and invites them to use it themselves to see benefits
2.4.4. Conventional marketing
- The company places advertisements in consumer-related magazines. This largely includes home decor, and home management magazines
- Magazine ads are not very frequent, but appear twice every quarter of the fiscal year
- In high-density locations, ARTS CRAFTS also makes use of out of house hoardings
- Hoardings increase visibility for ARTS CRAFTS and also work towards building stronger brand recall
- ARTS CRAFTS also produces TV advertisements
- All TV advertisements have an emotional appeal to them
- TV advertisements by ARTS CRAFTS have progressed to include a slice of life elements and characteristics
- TV advertisements by ARTS CRAFTS also highlight the functional benefits of the product
2.5. People
The marketing mix of ARTS CRAFTS also places an essential focus on people development and people building. This is because ARTS CRAFTS realizes the importance of employees in building strong customer relationships. ARTS CRAFTS develops its employee and people by focusing on the following aspects:
2.5.1. Training
- ARTS CRAFTS makes sure that all employees undergo regular training sessions for skill development and enhancement
- Trainings at ARTS CRAFTS are not the only field related, but also focus on essential management and organizational skills
- Training sessions and activities at ARTS CRAFTS also identify with the employee's own needs of progression, development and growth
- All training sessions and activities designed and carried out by ARTS CRAFTS take into consideration business goals and objectives, as well as employee's personal goals and aspirations
- ARTS CRAFTS, therefore, tries to develop the employee as an organizational member, as well as an individual
- All training is engaging, and hands-on so that employees do not only learn but also experience
2.5.2. Organizational ownership
- ARTS CRAFTS works on strengthening the organizational commitment in its employees
- ARTS CRAFTS builds employee loyalty so that people can reflect their optimal best at work
- ARTS CRAFTS also understands that satisfied employees will lead to happy and satisfied customers
- ARTS CRAFTS regularly shares different reward programs for employees, including stock sharing, so that their organizational commitment and ownership is enhanced
- ARTS CRAFTS also includes employees in decision making at different managerial levels, and regularly takes their feedback for different projects and products – which also work towards building organizational ownership
2.5.3. Motivation building
- ARTS CRAFTS employees are the face of the organization
- ARTS CRAFTS are motivated through the exciting and creative organizational culture
- Employees are also motivated through different reward programs and bonuses that ARTS CRAFTS distributes
- Another source of motivation is appreciation programs where management appreciates and acknowledges the work and performance of different employees
2.5.4. Succession planning
- ARTS CRAFTS remains one of the leading players in the industry also because of its focus on succession planning
- ARTS CRAFTS conducts succession planning for all managerial levels
- Succession planning is done through internal promotions as well as external recruitments to meet the needs and demands of the vacant job position at ARTS CRAFTS
- Strategic succession planning has allowed ARTS CRAFTS to be prepared for different challenges, and also be resourceful enough to deflect them
2.6. Process
ARTS CRAFTS has organized and systematic processes in place to make sure that the business experiences consistent growth.
2.6.1. Operations
- All operations at ARTS CRAFTS are clearly defined and communicated to the employees
- ARTS CRAFTS makes sure that employees are well trained, and knowledgeable of all processes relates to operations
- All stages of operational processes focus on maintaining a high quality level and standard of the products
- Systematic process re in place for all operation – from procurement to the final sale of the products
- All operational processes are maintained, checked, and uploaded through the internal portal of the organization for supervisory purposes
- The use of online portals for operational processes also builds a strong backup for managerial purposes at ARTS CRAFTS
2.6.2. People Management
- ARTS CRAFTS has also defined clear processes for people management through streamlining its human resource management department
- ARTS CRAFTS has defined guidelines regarding recruitment, training, compensation management, and performance appraisal of employees
- All people related processes are not only communicated to the management and supervisors, but also to employees to create a sense of transparency, and an environment of trust
- Progressive people management systems and processes have allowed ARTS CRAFTS to keep its workforce motivated and happy – which reflects in satisfied customers
2.6.3. Quality maintenance
- ARTS CRAFTS also has defined policies and processes for managing and maintaining quality
- All products undergo triple quality checks to ensure that customers receive the best product
- In addition to quality checks at the production and distribution level, the management has also placed separate quality maintenance and quality check department
- The quality maintenance department has experts who make sure that not only the final product but also the processes involved in producing the product were infused with quality
2.6.4. Store management
- ARTS CRAFTS manages store management through stringent and closely monitored policies and processes
- These processes relate to not only the floor and space design but also to the performance of the employees at the store
- The processes for store management also regularly monitor footfall and work on strategies to increase footfall through different tactics, and changes in the store design and store management
- The company also has a systematic process for customers who interact with the products and feel them before making the purchase
- The final sale at the store is also clearly defined – for the employees and the customers both
- Processes and policies are important for ARTS CRAFTS for maintaining quality of the products, and for ensuring that the company does not experience any unnecessary expenses and costs
2.7. Physical evidence
The physical evidence is also important in the marketing strategy for ARTS CRAFTS as it works towards influencing the consumers in favor of the brand and its offerings. The physical evidence for ARTS CRAFTS include:
2.7.1. Store atmosphere
- The store design and management for ARTS CRAFTS is exciting and creative
- The store atmosphere makes the customers feel relaxed and comfortable –so that they can interact with, and enjoy product offerings by ARTS CRAFTS at ease
- The store design is also important for ARTS CRAFTS because it controls the level and nature of experience and interaction that the customers have with the product and the brand
- With company-operated stores, it is easier for ARTS CRAFTS to control and manage the store atmosphere to be able to positively influence customers and to be able to appeal to them emotionally
2.7.2. Packaging
- ARTS CRAFTS has unique packaging, which is different from other players in the industry
- ARTS CRAFTS also has a vibrant touché to its packaging, which is regularly changed in terms of colors and patterns
- The logo for the company is simple, and recognizable by the consumers easily
- The brand logo has also become a symbol of confidence, ambition, and aspiration for consumers who use products by ARTS CRAFTS
- The packaging of the products is sophisticatedly done and matches the brand image developed and maintained by ARTS CRAFTS
2.7.3. Website design
- The website design is simple and easy to use
- ARTS CRAFTS has a customer friendly user interface which allows easy navigation and understanding of its various product offerings
- The corporate website of ARTS CRAFTS also has the brand logo, and is packaged similarly to the products offered by the company
- The design patterns, and color change on the website with changes to the product packaging to match various campaign needs and sale offerings
3. References
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De Chernatony, L., 1999. Brand Management through Narrowing the Gap between Brand Identity and Brand Reputation. Journal of Marketing Management, 15(1–3), p. 157–79.
Harish, R., 2008. Brand Architecture and its Applications in Strategic Marketing:The Example of L’Oréal. The Icfai Journal of Marketing Management, 7(2), pp. 39-51.
IÅ¡oraitÄ—, M., 2009. Theoretical aspects of marketing strategy. Ekonomika ir vadyba: aktualijos ir perspektyvos: mokslo darbai, Volume 1, pp. 114-125.
Keller, K., 2001. Mastering the marketing communications mix : Micro and macro perspectives on integrated marketing communication programs. Journal of Marketing Management, Volume 17, p. 819–847.
Kotler , P., 2003. Marketing Management. New Jersey: Pearson Education Inc.
Kotler, P., 1997. Marketing management: Analysis, planning, implementation and control. New Jersey: Prentice-Hall.
Kotler, P., 211. Reinventing marketing to manage the environmental imperative. Journal of Marketing, 75(4), pp. 132-135.
Kotler, P. & Keller, K., 2007. Marketing Management. Praha: Grada Publishing.
Lamb, C., Hair, J. & McDaniel, C., 2011. Essentials of marketing. s.l.:Cengage Learning.
Rafiee, V. & Sarabdeen , J., 2013. Social Media Marketing: The Unavoidable Marketing Management Tool. Dubai, University of Wollongong, pp. 933-942.
Rao, K., 2011. Services Marketing. New Delhi: Pearson Education India.
Richards, K. & Jones, E., 2008. Customer relationship management: Finding value drivers. Industrial marketing management, 37(2), pp. 120-130.
Schmitt, B., 1999. Experiential marketing. Journal of Marketing Management, p. 57.
Teilmann, V., 2010. Market Entry Strategies: International Marketing Management. Berlin: GRIN Verlag.
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