Marketing Mix Of Customer loyalty through social networks Lessons from Zara on Facebook

Posted by Zander Henry on Aug-22-2018

1. marketing mix

1.1. Understanding the marketing mix

• The marketing mix is an important set of marketing tools and characteristics that a firm uses to increase penetration in the target market groups
• Using the marketing mix strategically includes focusing on seven important aspects of marketing and branding for an organization, namely: product, place, price, promotion, people, process, and physical evidence

1.2. Importance of marketing mix

• The marketing mix helps a company choose and decide on a suitable marketing strategy
• The marketing mix also helps a company in resource and budget allocation to different aspects of the marketing strategy and product development
• The marketing mix also allows a company to choose the right and effective marketing tactics for its promotional needs

2. Marketing mix for Customer loyalty through social networks Lessons from Zara on Facebook

Customer loyalty through social networks Lessons from Zara on Facebook makes use of the marketing mix strategically to achieve not only the marketing objectives but also the broader organizational objectives.

Marketing Mix Customer loyalty through social networks Lessons from Zara on Facebook is presented below:

2.1. Product

Product is one of the most important components of the Customer loyalty through social networks Lessons from Zara on Facebook Marketing mix. The distinctive characteristics of the product by Customer loyalty through social networks Lessons from Zara on Facebook are:

2.1.1. Quality

• Customer loyalty through social networks Lessons from Zara on Facebook maintains the high quality of products
• High product quality is maintained by adding value during different stages of the value chain
• Customer loyalty through social networks Lessons from Zara on Facebook procures raw materials from reliable and trusted suppliers only
• These raw materials are processed under carefully maintained environments to maintain high and consistent quality of the products
• High quality promise and delivery also provides Customer loyalty through social networks Lessons from Zara on Facebook with a distinctive competitive advantage

2.1.2. Ease of use

• The products manufactured and sold by Customer loyalty through social networks Lessons from Zara on Facebook are relatively easy to use
• All products come with a user manual, which is easy to understand and which provides simple instructions for product use
• The consumers can also call the 24/7 helpline to understand details about product usage
• Also, retail representatives provide detailed instructions and explanations regarding the use of the product at the time of the sale

2.1.3. Portfolio broadness

• Customer loyalty through social networks Lessons from Zara on Facebook has a broad portfolio of products
• The broad portfolio helps Customer loyalty through social networks Lessons from Zara on Facebook in reaching different target groups in the market
• Also, the broad portfolio allows financial strength to Customer loyalty through social networks Lessons from Zara on Facebook
• The broader product portfolio also adds more value for Customer loyalty through social networks Lessons from Zara on Facebook

2.1.4. Benefits of product consumption

• Customer loyalty through social networks Lessons from Zara on Facebook offers functional benefits to consumers of the product use
• These functional benefits are promised and delivered – however, they are also delivered by other similar products
• The distinguishing aspect of Customer loyalty through social networks Lessons from Zara on Facebook is its delivery of emotional benefits to the consumer
• Products manufactured and sold by Customer loyalty through social networks Lessons from Zara on Facebook promise consumers an ego boost, confidence, and security
• Customer loyalty through social networks Lessons from Zara on Facebook also promises fulfilment of psychological needs on product consumption
• These psychological needs include, for example, the need for empathy, the need for belonging, and the need of feeling loved.

2.1.5. Different SKUs

• The products by Customer loyalty through social networks Lessons from Zara on Facebook are available in different sizes
• Customer loyalty through social networks Lessons from Zara on Facebook has made use of different SKUs to increase market penetration
• Different SKUs can be brought and used as per the consumption needs of the consumers, and the target markets
• Through the production of different SKUs, Customer loyalty through social networks Lessons from Zara on Facebook has also increased the trial rate
• Different SKUs have also helped Customer loyalty through social networks Lessons from Zara on Facebook improve its product accessibility

2.2. Price

Customer loyalty through social networks Lessons from Zara on Facebook marketing mix focuses on a hybrid strategy for pricing to obtain maximum value for its products. The marketing mix Customer loyalty through social networks Lessons from Zara on Facebook uses a combination of a number of techniques for pricing its products, which are detailed below:

2.2.1. Premium pricing

• By using premium pricing for some of its product ranges, Customer loyalty through social networks Lessons from Zara on Facebook encourages favorable brand and product perceptions in target consumer groups
• Premium pricing for products also encourages a favorable quality perception of Customer loyalty through social networks Lessons from Zara on Facebook products amongst consumers
• With premium prices, Customer loyalty through social networks Lessons from Zara on Facebook has successfully also made some of its product ranges exclusive by restricting sales and production. This, in turn, leads to a perception g luxury in consumption products
• Premium prices add a touch of privilege and high value in Customer loyalty through social networks Lessons from Zara on Facebook products
• Using elements of premium prices in other product ranges has also allowed Customer loyalty through social networks Lessons from Zara on Facebook to maintain significantly high profits and a consistent business growth

2.2.2. Psychological pricing

• Since Customer loyalty through social networks Lessons from Zara on Facebook has a number of different product ranges and product groups, the use of psychological pricing has been beneficial
• With the use of psychological pricing, Customer loyalty through social networks Lessons from Zara on Facebook also successfully adds more value to its products from the point of view of customers
• Customer loyalty through social networks Lessons from Zara on Facebook also gains higher sales with psychological pricing
• Consumer purchase a higher amount of Customer loyalty through social networks Lessons from Zara on Facebook products because of its use of psychological pricing
• Customer loyalty through social networks Lessons from Zara on Facebook is able to increase its target audience and broaden its target purchaser groups

2.2.3. Geographical pricing

• Customer loyalty through social networks Lessons from Zara on Facebook is able to penetrate different regional markets optimally with the use of geographical pricing
• For offshore locations, geographical pricing also allows Customer loyalty through social networks Lessons from Zara on Facebook to cover shipping and customs expenses
• Geographical pricing also allows Customer loyalty through social networks Lessons from Zara on Facebook to maintain consistent revenue growth by altering pricing in different markets based on local currency value

2.2.4. Bundle pricing

• For some product ranges, Customer loyalty through social networks Lessons from Zara on Facebook is also known to use bundle pricing strategy popularly
• Customer loyalty through social networks Lessons from Zara on Facebook also uses bundle pricing during sales
• Bundle pricing increases the trial rate for consumers
• Customer loyalty through social networks Lessons from Zara on Facebook experiences higher return on the cost of gaining a new customer
• With bundle pricing, Customer loyalty through social networks Lessons from Zara on Facebook is also able to control costs and prices by lowering marketing and distribution expenses
• The use of bundle pricing also adds value to the umbrella brand name of Customer loyalty through social networks Lessons from Zara on Facebook.

2.3. Placement

Customer loyalty through social networks Lessons from Zara on Facebook places high importance on the placement of its products because it directly relates to accessibility for consumers.

2.3.1. Company-operated stored

• The company maintains stores operated by the management of Customer loyalty through social networks Lessons from Zara on Facebook in all markets
• Company-operated stores give Customer loyalty through social networks Lessons from Zara on Facebook higher control over operations as well as store layout and design
• Customer loyalty through social networks Lessons from Zara on Facebook also interacts directly with the consumers and gathers important details regarding consumer behavior and consumer feedback through company-operated stores
• The company operated stores also give leverage to Customer loyalty through social networks Lessons from Zara on Facebook in terms of decisions regarding the stocking of different product items

2.3.2. Licensed stores

• Customer loyalty through social networks Lessons from Zara on Facebook licensed stores also allow consumers to enjoy the various product offerings by the company
• Licensed stores also decrease the risk of financial and physical investment for Customer loyalty through social networks Lessons from Zara on Facebook in unstable markets
• Licensed stores have also given Customer loyalty through social networks Lessons from Zara on Facebook high business growth, and a boost for rapid market expansion and penetration
• Through licensed stores, Customer loyalty through social networks Lessons from Zara on Facebook has also learned about local consumers and cultures
• Licensed stores and shops encourage sales of products by Customer loyalty through social networks Lessons from Zara on Facebook by aligning it with local cultural values
• Licensed stores also help Customer loyalty through social networks Lessons from Zara on Facebook in localizing its product offerings to enhance brand equity and band image

2.3.3. E-commerce

• Customer loyalty through social networks Lessons from Zara on Facebook has developed a successfully operational website for online order placement and order tracking
• Customer loyalty through social networks Lessons from Zara on Facebook also encourages sales through social media portals, where the company takes orders through direct messages, as well as through a mini-shop model
• The company also stocks products with online retailers such as Amazon and eBay, as well as smaller local online retailers as well
• Online retailing, and using the internet to make sales has boosted the sales for Customer loyalty through social networks Lessons from Zara on Facebook and has also increased the accessibility of its products for consumers.

2.3.4. Supermarkets and hypermarkets

• Customer loyalty through social networks Lessons from Zara on Facebook also places its products in supermarkets and hypermarkets across the country
• A large number of Customer loyalty through social networks Lessons from Zara on Facebook target groups shop from supermarkets and hypermarkets
• Placement in supermarkets and hypermarkets also improve cost efficiency for Customer loyalty through social networks Lessons from Zara on Facebook

2.3.5. Partner agents

• In offshore locations, Customer loyalty through social networks Lessons from Zara on Facebook also makes use of partner agents for its products’ placement
• These partner agents are assessed and evaluated on strategic compatibility and reliance
• Customer loyalty through social networks Lessons from Zara on Facebook contracts with partner agents in other countries and markets for its product placement to ensure quality control and terms of negotiation

2.4. Promotion

The marketing strategy for Customer loyalty through social networks Lessons from Zara on Facebook also places high importance on the promotional tactics and strategies used. The promotional strategies allow the Customer loyalty through social networks Lessons from Zara on Facebook to interact with the consumers and influence them directly. Customer loyalty through social networks Lessons from Zara on Facebook uses a 360-degree approach in its promotional activities, and makes use of the following means of promotion:

2.4.1. Digital marketing

• Customer loyalty through social networks Lessons from Zara on Facebook has corporate profiles on all social media websites and portals
• Customer loyalty through social networks Lessons from Zara on Facebook uses its social media presence to directly, engage with consumers
• This direct engagement and interaction allows Customer loyalty through social networks Lessons from Zara on Facebook to understand the customers, their needs and demands
• Customer loyalty through social networks Lessons from Zara on Facebook uses this feedback and incorporates it in its broader marketing and organizational strategy
• Customer loyalty through social networks Lessons from Zara on Facebook also maintains a corporate website – which highlights company information, product information as well as information regarding any ongoing campaigns and sales

2.4.2. Reward Programs

• Customer loyalty through social networks Lessons from Zara on Facebook has a loyalty card program for its customers
• The loyalty card allows customers to redeem points in exchange for products or other exciting gifts, as directed by the company
• Each purchase is entered into the loyalty card by Customer loyalty through social networks Lessons from Zara on Facebook and is valued for points against the products’ monetary value
• The loyalty card can be purchased or is given complementary by Customer loyalty through social networks Lessons from Zara on Facebook on high valued purchases
• Frequent usage and purchase of products by Customer loyalty through social networks Lessons from Zara on Facebook also has rewards against the loyalty card

2.4.3. Community Influencers

• Customer loyalty through social networks Lessons from Zara on Facebook makes use of community influencers as its on-ground promotional efforts
• Customer loyalty through social networks Lessons from Zara on Facebook identifies strong and confident individuals to be brand ambassadors in their communities
• Customer loyalty through social networks Lessons from Zara on Facebook provides these brand ambassadors and community influencers with its product range and invites them to use it themselves to see benefits

2.4.4. Conventional marketing

• The company places advertisements in consumer-related magazines. This largely includes home decor, and home management magazines
• Magazine ads are not very frequent, but appear twice every quarter of the fiscal year
• In high-density locations, Customer loyalty through social networks Lessons from Zara on Facebook also makes use of out of house hoardings
• Hoardings increase visibility for Customer loyalty through social networks Lessons from Zara on Facebook and also work towards building stronger brand recall
• Customer loyalty through social networks Lessons from Zara on Facebook also produces TV advertisements
• All TV advertisements have an emotional appeal to them
• TV advertisements by Customer loyalty through social networks Lessons from Zara on Facebook have progressed to include a slice of life elements and characteristics
• TV advertisements by Customer loyalty through social networks Lessons from Zara on Facebook also highlight the functional benefits of the product

2.5. People

The marketing mix of Customer loyalty through social networks Lessons from Zara on Facebook also places an essential focus on people development and people building. This is because Customer loyalty through social networks Lessons from Zara on Facebook realizes the importance of employees in building strong customer relationships. Customer loyalty through social networks Lessons from Zara on Facebook develops its employee and people by focusing on the following aspects:

2.5.1. Training

• Customer loyalty through social networks Lessons from Zara on Facebook makes sure that all employees undergo regular training sessions for skill development and enhancement
• Trainings at Customer loyalty through social networks Lessons from Zara on Facebook are not the only field related, but also focus on essential management and organizational skills
• Training sessions and activities at Customer loyalty through social networks Lessons from Zara on Facebook also identify with the employee's own needs of progression, development and growth
• All training sessions and activities designed and carried out by Customer loyalty through social networks Lessons from Zara on Facebook take into consideration business goals and objectives, as well as employee's personal goals and aspirations
• Customer loyalty through social networks Lessons from Zara on Facebook, therefore, tries to develop the employee as an organizational member, as well as an individual
• All training is engaging, and hands-on so that employees do not only learn but also experience

2.5.2. Organizational ownership

• Customer loyalty through social networks Lessons from Zara on Facebook works on strengthening the organizational commitment in its employees
• Customer loyalty through social networks Lessons from Zara on Facebook builds employee loyalty so that people can reflect their optimal best at work
• Customer loyalty through social networks Lessons from Zara on Facebook also understands that satisfied employees will lead to happy and satisfied customers
• Customer loyalty through social networks Lessons from Zara on Facebook regularly shares different reward programs for employees, including stock sharing, so that their organizational commitment and ownership is enhanced
• Customer loyalty through social networks Lessons from Zara on Facebook also includes employees in decision making at different managerial levels, and regularly takes their feedback for different projects and products – which also work towards building organizational ownership

2.5.3. Motivation building

• Customer loyalty through social networks Lessons from Zara on Facebook employees are the face of the organization
• Customer loyalty through social networks Lessons from Zara on Facebook are motivated through the exciting and creative organizational culture
• Employees are also motivated through different reward programs and bonuses that Customer loyalty through social networks Lessons from Zara on Facebook distributes
• Another source of motivation is appreciation programs where management appreciates and acknowledges the work and performance of different employees

2.5.4. Succession planning

• Customer loyalty through social networks Lessons from Zara on Facebook remains one of the leading players in the industry also because of its focus on succession planning
• Customer loyalty through social networks Lessons from Zara on Facebook conducts succession planning for all managerial levels
• Succession planning is done through internal promotions as well as external recruitments to meet the needs and demands of the vacant job position at Customer loyalty through social networks Lessons from Zara on Facebook
• Strategic succession planning has allowed Customer loyalty through social networks Lessons from Zara on Facebook to be prepared for different challenges, and also be resourceful enough to deflect them

2.6. Process

Customer loyalty through social networks Lessons from Zara on Facebook has organized and systematic processes in place to make sure that the business experiences consistent growth.

2.6.1. Operations

• All operations at Customer loyalty through social networks Lessons from Zara on Facebook are clearly defined and communicated to the employees
• Customer loyalty through social networks Lessons from Zara on Facebook makes sure that employees are well trained, and knowledgeable of all processes relates to operations
• All stages of operational processes focus on maintaining a high quality level and standard of the products
• Systematic process re in place for all operation – from procurement to the final sale of the products
• All operational processes are maintained, checked, and uploaded through the internal portal of the organization for supervisory purposes
• The use of online portals for operational processes also builds a strong backup for managerial purposes at Customer loyalty through social networks Lessons from Zara on Facebook

2.6.2. People Management

• Customer loyalty through social networks Lessons from Zara on Facebook has also defined clear processes for people management through streamlining its human resource management department
• Customer loyalty through social networks Lessons from Zara on Facebook has defined guidelines regarding recruitment, training, compensation management, and performance appraisal of employees
• All people related processes are not only communicated to the management and supervisors, but also to employees to create a sense of transparency, and an environment of trust
• Progressive people management systems and processes have allowed Customer loyalty through social networks Lessons from Zara on Facebook to keep its workforce motivated and happy – which reflects in satisfied customers

2.6.3. Quality maintenance

• Customer loyalty through social networks Lessons from Zara on Facebook also has defined policies and processes for managing and maintaining quality
• All products undergo triple quality checks to ensure that customers receive the best product
• In addition to quality checks at the production and distribution level, the management has also placed separate quality maintenance and quality check department
• The quality maintenance department has experts who make sure that not only the final product but also the processes involved in producing the product were infused with quality

2.6.4. Store management

• Customer loyalty through social networks Lessons from Zara on Facebook manages store management through stringent and closely monitored policies and processes
• These processes relate to not only the floor and space design but also to the performance of the employees at the store
• The processes for store management also regularly monitor footfall and work on strategies to increase footfall through different tactics, and changes in the store design and store management
• The company also has a systematic process for customers who interact with the products and feel them before making the purchase
• The final sale at the store is also clearly defined – for the employees and the customers both
• Processes and policies are important for Customer loyalty through social networks Lessons from Zara on Facebook for maintaining quality of the products, and for ensuring that the company does not experience any unnecessary expenses and costs

2.7. Physical evidence

The physical evidence is also important in the marketing strategy for Customer loyalty through social networks Lessons from Zara on Facebook as it works towards influencing the consumers in favor of the brand and its offerings. The physical evidence for Customer loyalty through social networks Lessons from Zara on Facebook include:

2.7.1. Store atmosphere

• The store design and management for Customer loyalty through social networks Lessons from Zara on Facebook is exciting and creative
• The store atmosphere makes the customers feel relaxed and comfortable –so that they can interact with, and enjoy product offerings by Customer loyalty through social networks Lessons from Zara on Facebook at ease
• The store design is also important for Customer loyalty through social networks Lessons from Zara on Facebook because it controls the level and nature of experience and interaction that the customers have with the product and the brand
• With company-operated stores, it is easier for Customer loyalty through social networks Lessons from Zara on Facebook to control and manage the store atmosphere to be able to positively influence customers and to be able to appeal to them emotionally

2.7.2. Packaging

• Customer loyalty through social networks Lessons from Zara on Facebook has unique packaging, which is different from other players in the industry
• Customer loyalty through social networks Lessons from Zara on Facebook also has a vibrant touché to its packaging, which is regularly changed in terms of colors and patterns
• The logo for the company is simple, and recognizable by the consumers easily
• The brand logo has also become a symbol of confidence, ambition, and aspiration for consumers who use products by Customer loyalty through social networks Lessons from Zara on Facebook
• The packaging of the products is sophisticatedly done and matches the brand image developed and maintained by Customer loyalty through social networks Lessons from Zara on Facebook

2.7.3. Website design

• The website design is simple and easy to use
• Customer loyalty through social networks Lessons from Zara on Facebook has a customer friendly user interface which allows easy navigation and understanding of its various product offerings
• The corporate website of Customer loyalty through social networks Lessons from Zara on Facebook also has the brand logo, and is packaged similarly to the products offered by the company
• The design patterns, and color change on the website with changes to the product packaging to match various campaign needs and sale offerings