Marketing Mix Of 1-800-FLOWERS COM Inc

Posted by Zander Henry on Aug-22-2018

1. marketing mix

1.1. Understanding the marketing mix

• The marketing mix is an important set of marketing tools and characteristics that a firm uses to increase penetration in the target market groups
• Using the marketing mix strategically includes focusing on seven important aspects of marketing and branding for an organization, namely: product, place, price, promotion, people, process, and physical evidence

1.2. Importance of marketing mix

• The marketing mix helps a company choose and decide on a suitable marketing strategy
• The marketing mix also helps a company in resource and budget allocation to different aspects of the marketing strategy and product development
• The marketing mix also allows a company to choose the right and effective marketing tactics for its promotional needs

2. Marketing mix for 1-800-FLOWERS COM Inc

1-800-FLOWERS COM Inc makes use of the marketing mix strategically to achieve not only the marketing objectives but also the broader organizational objectives.

Marketing Mix 1-800-FLOWERS COM Inc is presented below:

2.1. Product

Product is one of the most important components of the 1-800-FLOWERS COM Inc Marketing mix. The distinctive characteristics of the product by 1-800-FLOWERS COM Inc are:

2.1.1. Quality

• 1-800-FLOWERS COM Inc maintains the high quality of products
• High product quality is maintained by adding value during different stages of the value chain
• 1-800-FLOWERS COM Inc procures raw materials from reliable and trusted suppliers only
• These raw materials are processed under carefully maintained environments to maintain high and consistent quality of the products
• High quality promise and delivery also provides 1-800-FLOWERS COM Inc with a distinctive competitive advantage

2.1.2. Ease of use

• The products manufactured and sold by 1-800-FLOWERS COM Inc are relatively easy to use
• All products come with a user manual, which is easy to understand and which provides simple instructions for product use
• The consumers can also call the 24/7 helpline to understand details about product usage
• Also, retail representatives provide detailed instructions and explanations regarding the use of the product at the time of the sale

2.1.3. Portfolio broadness

• 1-800-FLOWERS COM Inc has a broad portfolio of products
• The broad portfolio helps 1-800-FLOWERS COM Inc in reaching different target groups in the market
• Also, the broad portfolio allows financial strength to 1-800-FLOWERS COM Inc
• The broader product portfolio also adds more value for 1-800-FLOWERS COM Inc

2.1.4. Benefits of product consumption

• 1-800-FLOWERS COM Inc offers functional benefits to consumers of the product use
• These functional benefits are promised and delivered – however, they are also delivered by other similar products
• The distinguishing aspect of 1-800-FLOWERS COM Inc is its delivery of emotional benefits to the consumer
• Products manufactured and sold by 1-800-FLOWERS COM Inc promise consumers an ego boost, confidence, and security
• 1-800-FLOWERS COM Inc also promises fulfilment of psychological needs on product consumption
• These psychological needs include, for example, the need for empathy, the need for belonging, and the need of feeling loved.

2.1.5. Different SKUs

• The products by 1-800-FLOWERS COM Inc are available in different sizes
• 1-800-FLOWERS COM Inc has made use of different SKUs to increase market penetration
• Different SKUs can be brought and used as per the consumption needs of the consumers, and the target markets
• Through the production of different SKUs, 1-800-FLOWERS COM Inc has also increased the trial rate
• Different SKUs have also helped 1-800-FLOWERS COM Inc improve its product accessibility

2.2. Price

1-800-FLOWERS COM Inc marketing mix focuses on a hybrid strategy for pricing to obtain maximum value for its products. The marketing mix 1-800-FLOWERS COM Inc uses a combination of a number of techniques for pricing its products, which are detailed below:

2.2.1. Premium pricing

• By using premium pricing for some of its product ranges, 1-800-FLOWERS COM Inc encourages favorable brand and product perceptions in target consumer groups
• Premium pricing for products also encourages a favorable quality perception of 1-800-FLOWERS COM Inc products amongst consumers
• With premium prices, 1-800-FLOWERS COM Inc has successfully also made some of its product ranges exclusive by restricting sales and production. This, in turn, leads to a perception g luxury in consumption products
• Premium prices add a touch of privilege and high value in 1-800-FLOWERS COM Inc products
• Using elements of premium prices in other product ranges has also allowed 1-800-FLOWERS COM Inc to maintain significantly high profits and a consistent business growth

2.2.2. Psychological pricing

• Since 1-800-FLOWERS COM Inc has a number of different product ranges and product groups, the use of psychological pricing has been beneficial
• With the use of psychological pricing, 1-800-FLOWERS COM Inc also successfully adds more value to its products from the point of view of customers
• 1-800-FLOWERS COM Inc also gains higher sales with psychological pricing
• Consumer purchase a higher amount of 1-800-FLOWERS COM Inc products because of its use of psychological pricing
• 1-800-FLOWERS COM Inc is able to increase its target audience and broaden its target purchaser groups

2.2.3. Geographical pricing

• 1-800-FLOWERS COM Inc is able to penetrate different regional markets optimally with the use of geographical pricing
• For offshore locations, geographical pricing also allows 1-800-FLOWERS COM Inc to cover shipping and customs expenses
• Geographical pricing also allows 1-800-FLOWERS COM Inc to maintain consistent revenue growth by altering pricing in different markets based on local currency value

2.2.4. Bundle pricing

• For some product ranges, 1-800-FLOWERS COM Inc is also known to use bundle pricing strategy popularly
• 1-800-FLOWERS COM Inc also uses bundle pricing during sales
• Bundle pricing increases the trial rate for consumers
• 1-800-FLOWERS COM Inc experiences higher return on the cost of gaining a new customer
• With bundle pricing, 1-800-FLOWERS COM Inc is also able to control costs and prices by lowering marketing and distribution expenses
• The use of bundle pricing also adds value to the umbrella brand name of 1-800-FLOWERS COM Inc.

2.3. Placement

1-800-FLOWERS COM Inc places high importance on the placement of its products because it directly relates to accessibility for consumers.

2.3.1. Company-operated stored

• The company maintains stores operated by the management of 1-800-FLOWERS COM Inc in all markets
• Company-operated stores give 1-800-FLOWERS COM Inc higher control over operations as well as store layout and design
• 1-800-FLOWERS COM Inc also interacts directly with the consumers and gathers important details regarding consumer behavior and consumer feedback through company-operated stores
• The company operated stores also give leverage to 1-800-FLOWERS COM Inc in terms of decisions regarding the stocking of different product items

2.3.2. Licensed stores

• 1-800-FLOWERS COM Inc licensed stores also allow consumers to enjoy the various product offerings by the company
• Licensed stores also decrease the risk of financial and physical investment for 1-800-FLOWERS COM Inc in unstable markets
• Licensed stores have also given 1-800-FLOWERS COM Inc high business growth, and a boost for rapid market expansion and penetration
• Through licensed stores, 1-800-FLOWERS COM Inc has also learned about local consumers and cultures
• Licensed stores and shops encourage sales of products by 1-800-FLOWERS COM Inc by aligning it with local cultural values
• Licensed stores also help 1-800-FLOWERS COM Inc in localizing its product offerings to enhance brand equity and band image

2.3.3. E-commerce

• 1-800-FLOWERS COM Inc has developed a successfully operational website for online order placement and order tracking
• 1-800-FLOWERS COM Inc also encourages sales through social media portals, where the company takes orders through direct messages, as well as through a mini-shop model
• The company also stocks products with online retailers such as Amazon and eBay, as well as smaller local online retailers as well
• Online retailing, and using the internet to make sales has boosted the sales for 1-800-FLOWERS COM Inc and has also increased the accessibility of its products for consumers.

2.3.4. Supermarkets and hypermarkets

• 1-800-FLOWERS COM Inc also places its products in supermarkets and hypermarkets across the country
• A large number of 1-800-FLOWERS COM Inc target groups shop from supermarkets and hypermarkets
• Placement in supermarkets and hypermarkets also improve cost efficiency for 1-800-FLOWERS COM Inc

2.3.5. Partner agents

• In offshore locations, 1-800-FLOWERS COM Inc also makes use of partner agents for its products’ placement
• These partner agents are assessed and evaluated on strategic compatibility and reliance
• 1-800-FLOWERS COM Inc contracts with partner agents in other countries and markets for its product placement to ensure quality control and terms of negotiation

2.4. Promotion

The marketing strategy for 1-800-FLOWERS COM Inc also places high importance on the promotional tactics and strategies used. The promotional strategies allow the 1-800-FLOWERS COM Inc to interact with the consumers and influence them directly. 1-800-FLOWERS COM Inc uses a 360-degree approach in its promotional activities, and makes use of the following means of promotion:

2.4.1. Digital marketing

• 1-800-FLOWERS COM Inc has corporate profiles on all social media websites and portals
• 1-800-FLOWERS COM Inc uses its social media presence to directly, engage with consumers
• This direct engagement and interaction allows 1-800-FLOWERS COM Inc to understand the customers, their needs and demands
• 1-800-FLOWERS COM Inc uses this feedback and incorporates it in its broader marketing and organizational strategy
• 1-800-FLOWERS COM Inc also maintains a corporate website – which highlights company information, product information as well as information regarding any ongoing campaigns and sales

2.4.2. Reward Programs

• 1-800-FLOWERS COM Inc has a loyalty card program for its customers
• The loyalty card allows customers to redeem points in exchange for products or other exciting gifts, as directed by the company
• Each purchase is entered into the loyalty card by 1-800-FLOWERS COM Inc and is valued for points against the products’ monetary value
• The loyalty card can be purchased or is given complementary by 1-800-FLOWERS COM Inc on high valued purchases
• Frequent usage and purchase of products by 1-800-FLOWERS COM Inc also has rewards against the loyalty card

2.4.3. Community Influencers

• 1-800-FLOWERS COM Inc makes use of community influencers as its on-ground promotional efforts
• 1-800-FLOWERS COM Inc identifies strong and confident individuals to be brand ambassadors in their communities
• 1-800-FLOWERS COM Inc provides these brand ambassadors and community influencers with its product range and invites them to use it themselves to see benefits

2.4.4. Conventional marketing

• The company places advertisements in consumer-related magazines. This largely includes home decor, and home management magazines
• Magazine ads are not very frequent, but appear twice every quarter of the fiscal year
• In high-density locations, 1-800-FLOWERS COM Inc also makes use of out of house hoardings
• Hoardings increase visibility for 1-800-FLOWERS COM Inc and also work towards building stronger brand recall
• 1-800-FLOWERS COM Inc also produces TV advertisements
• All TV advertisements have an emotional appeal to them
• TV advertisements by 1-800-FLOWERS COM Inc have progressed to include a slice of life elements and characteristics
• TV advertisements by 1-800-FLOWERS COM Inc also highlight the functional benefits of the product

2.5. People

The marketing mix of 1-800-FLOWERS COM Inc also places an essential focus on people development and people building. This is because 1-800-FLOWERS COM Inc realizes the importance of employees in building strong customer relationships. 1-800-FLOWERS COM Inc develops its employee and people by focusing on the following aspects:

2.5.1. Training

• 1-800-FLOWERS COM Inc makes sure that all employees undergo regular training sessions for skill development and enhancement
• Trainings at 1-800-FLOWERS COM Inc are not the only field related, but also focus on essential management and organizational skills
• Training sessions and activities at 1-800-FLOWERS COM Inc also identify with the employee's own needs of progression, development and growth
• All training sessions and activities designed and carried out by 1-800-FLOWERS COM Inc take into consideration business goals and objectives, as well as employee's personal goals and aspirations
• 1-800-FLOWERS COM Inc, therefore, tries to develop the employee as an organizational member, as well as an individual
• All training is engaging, and hands-on so that employees do not only learn but also experience

2.5.2. Organizational ownership

• 1-800-FLOWERS COM Inc works on strengthening the organizational commitment in its employees
• 1-800-FLOWERS COM Inc builds employee loyalty so that people can reflect their optimal best at work
• 1-800-FLOWERS COM Inc also understands that satisfied employees will lead to happy and satisfied customers
• 1-800-FLOWERS COM Inc regularly shares different reward programs for employees, including stock sharing, so that their organizational commitment and ownership is enhanced
• 1-800-FLOWERS COM Inc also includes employees in decision making at different managerial levels, and regularly takes their feedback for different projects and products – which also work towards building organizational ownership

2.5.3. Motivation building

• 1-800-FLOWERS COM Inc employees are the face of the organization
• 1-800-FLOWERS COM Inc are motivated through the exciting and creative organizational culture
• Employees are also motivated through different reward programs and bonuses that 1-800-FLOWERS COM Inc distributes
• Another source of motivation is appreciation programs where management appreciates and acknowledges the work and performance of different employees

2.5.4. Succession planning

• 1-800-FLOWERS COM Inc remains one of the leading players in the industry also because of its focus on succession planning
• 1-800-FLOWERS COM Inc conducts succession planning for all managerial levels
• Succession planning is done through internal promotions as well as external recruitments to meet the needs and demands of the vacant job position at 1-800-FLOWERS COM Inc
• Strategic succession planning has allowed 1-800-FLOWERS COM Inc to be prepared for different challenges, and also be resourceful enough to deflect them

2.6. Process

1-800-FLOWERS COM Inc has organized and systematic processes in place to make sure that the business experiences consistent growth.

2.6.1. Operations

• All operations at 1-800-FLOWERS COM Inc are clearly defined and communicated to the employees
• 1-800-FLOWERS COM Inc makes sure that employees are well trained, and knowledgeable of all processes relates to operations
• All stages of operational processes focus on maintaining a high quality level and standard of the products
• Systematic process re in place for all operation – from procurement to the final sale of the products
• All operational processes are maintained, checked, and uploaded through the internal portal of the organization for supervisory purposes
• The use of online portals for operational processes also builds a strong backup for managerial purposes at 1-800-FLOWERS COM Inc

2.6.2. People Management

• 1-800-FLOWERS COM Inc has also defined clear processes for people management through streamlining its human resource management department
• 1-800-FLOWERS COM Inc has defined guidelines regarding recruitment, training, compensation management, and performance appraisal of employees
• All people related processes are not only communicated to the management and supervisors, but also to employees to create a sense of transparency, and an environment of trust
• Progressive people management systems and processes have allowed 1-800-FLOWERS COM Inc to keep its workforce motivated and happy – which reflects in satisfied customers

2.6.3. Quality maintenance

• 1-800-FLOWERS COM Inc also has defined policies and processes for managing and maintaining quality
• All products undergo triple quality checks to ensure that customers receive the best product
• In addition to quality checks at the production and distribution level, the management has also placed separate quality maintenance and quality check department
• The quality maintenance department has experts who make sure that not only the final product but also the processes involved in producing the product were infused with quality

2.6.4. Store management

• 1-800-FLOWERS COM Inc manages store management through stringent and closely monitored policies and processes
• These processes relate to not only the floor and space design but also to the performance of the employees at the store
• The processes for store management also regularly monitor footfall and work on strategies to increase footfall through different tactics, and changes in the store design and store management
• The company also has a systematic process for customers who interact with the products and feel them before making the purchase
• The final sale at the store is also clearly defined – for the employees and the customers both
• Processes and policies are important for 1-800-FLOWERS COM Inc for maintaining quality of the products, and for ensuring that the company does not experience any unnecessary expenses and costs

2.7. Physical evidence

The physical evidence is also important in the marketing strategy for 1-800-FLOWERS COM Inc as it works towards influencing the consumers in favor of the brand and its offerings. The physical evidence for 1-800-FLOWERS COM Inc include:

2.7.1. Store atmosphere

• The store design and management for 1-800-FLOWERS COM Inc is exciting and creative
• The store atmosphere makes the customers feel relaxed and comfortable –so that they can interact with, and enjoy product offerings by 1-800-FLOWERS COM Inc at ease
• The store design is also important for 1-800-FLOWERS COM Inc because it controls the level and nature of experience and interaction that the customers have with the product and the brand
• With company-operated stores, it is easier for 1-800-FLOWERS COM Inc to control and manage the store atmosphere to be able to positively influence customers and to be able to appeal to them emotionally

2.7.2. Packaging

• 1-800-FLOWERS COM Inc has unique packaging, which is different from other players in the industry
• 1-800-FLOWERS COM Inc also has a vibrant touché to its packaging, which is regularly changed in terms of colors and patterns
• The logo for the company is simple, and recognizable by the consumers easily
• The brand logo has also become a symbol of confidence, ambition, and aspiration for consumers who use products by 1-800-FLOWERS COM Inc
• The packaging of the products is sophisticatedly done and matches the brand image developed and maintained by 1-800-FLOWERS COM Inc

2.7.3. Website design

• The website design is simple and easy to use
• 1-800-FLOWERS COM Inc has a customer friendly user interface which allows easy navigation and understanding of its various product offerings
• The corporate website of 1-800-FLOWERS COM Inc also has the brand logo, and is packaged similarly to the products offered by the company
• The design patterns, and color change on the website with changes to the product packaging to match various campaign needs and sale offerings