VRIO Analysis of Complaint Management at Club Med A

Posted by Zachary Edwards on Mar-22-2018

The VRIO Analysis of Complaint Management at Club Med A will look at each of its internal resources one by one to assess whether these provide sustained competitive advantage. The Complaint Management at Club Med A VRIO Analysis also mentions at each stage whether these resources could be improved to provide a greater competitive advantage. Lastly, the resources analysed are summarised as to whether they offer sustained competitive advantage, has an unused competitive advantage, temporary competitive advantage, competitive parity or competitive disadvantage.

Valuable

• The Complaint Management at Club Med A VRIO Analysis shows that the financial resources of Complaint Management at Club Med A are highly valuable as these help in investing into external opportunities that arise. These also help Complaint Management at Club Med A in combating external threats.
• According to the VRIO Analysis of Complaint Management at Club Med A, its local food products are a valuable resource as these are highly differentiated. This makes the perceived value for these by customers high. These are also valued more than the competition by customers due to the differentiation in these products.
• The Complaint Management at Club Med A VRIO Analysis shows that Complaint Management at Club Med A's employees are a valuable resource to the firm. A significant portion of the workforce is highly trained, and this leads to more productive output for the organisation. The employees are also loyal, and retention levels for the organisation are high. All of this translates into greater value for the end consumers of Complaint Management at Club Med A's products.
• According to the VRIO Analysis of Complaint Management at Club Med A, its patents are a valuable resource as these allow the firm to sell its products without competitive interference. This results in greater revenue for Complaint Management at Club Med A. These patents also provide Complaint Management at Club Med A with licensing revenue when it licenses these patents out to other manufacturers.
• The Complaint Management at Club Med A VRIO Analysis shows that Complaint Management at Club Med A’s distribution network is a valuable resource. This helps it in reaching out to more and more customers. This ensures greater revenues for Complaint Management at Club Med A. It also ensures that promotion activities translate into sales as the products are easily available.
• According to the VRIO Analysis of Complaint Management at Club Med A, its cost structure is not a valuable resource. This is because the methods of production lead to greater costs than that of competition, which affects the overall profits of the firm. Therefore, its cost structure is a competitive disadvantage that needs to be worked on.
• The Complaint Management at Club Med A VRIO Analysis shows that the research and development at Complaint Management at Club Med A is not a valuable resource. This is because research and development are costing more than the benefits it provides in the form of innovation. There have been very few innovative features and breakthrough products in the past few years. Therefore, research and development are a competitive disadvantage for Complaint Management at Club Med A. It is recommended that the research and development teams are improved, and costs are cut for these.

Rare

• The financial resources of Complaint Management at Club Med A are found to be rare according to the VRIO Analysis of Complaint Management at Club Med A. Strong financial resources are only possessed by a few companies in the industry.
• The local food products are found to be not rare as identified by Complaint Management at Club Med A VRIO Analysis. These are easily provided in the market by other competitors. This means that competitors can use these resources in the same way as Complaint Management at Club Med A and inhibit competitive advantage. This means that the local food products result in competitive parity for Complaint Management at Club Med A. As this resource is valuable, Complaint Management at Club Med A can still make use of this resource.
• The employees of Complaint Management at Club Med A are a rare resource as identified by the VRIO Analysis of Complaint Management at Club Med A. These employees are highly trained and skilled, which is not the case with employees in other firms. The better compensation and work environment ensure that these employees do not leave for other firms.
• The patents of Complaint Management at Club Med A are a rare resource as identified by the Complaint Management at Club Med A VRIO Analysis. These patents are not easily available and are not possessed by competitors. This allows Complaint Management at Club Med A to use them without interference from the competition.
• The distribution network of Complaint Management at Club Med A is a rare resource as identified by the VRIO Analysis of Complaint Management at Club Med A. This is because competitors would require a lot of investment and time to come up with a better distribution network than that of Complaint Management at Club Med A. These are also possessed by very few firms in the industry.

Imitable

• The financial resources of Complaint Management at Club Med A are costly to imitate as identified by the Complaint Management at Club Med A VRIO Analysis. These resources have been acquired by the company through prolonged profits over the years. New entrants and competitors would require similar profits for a long period of time to accumulate these amounts of financial resources.
• The local food products are not that costly to imitate as identified by the VRIO Analysis of Complaint Management at Club Med A. These can be acquired by competitors as well if they invest a significant amount in research and development. These also do not require years long experience. Therefore, the local food products by Complaint Management at Club Med A provide it with a temporary competitive advantage that competitors can too acquire in the long run.
• The employees of Complaint Management at Club Med A are also not costly to imitate as identified by the Complaint Management at Club Med A VRIO Analysis. This is because other firms can also train their employees to improve their skills. These companies can also hire employees from Complaint Management at Club Med A by offering better compensation packages, work environment, benefits, growth opportunities etc. This makes the employees of Complaint Management at Club Med A a resource that provides a temporary competitive advantage. Competition can acquire these in the future.
• The patents of Complaint Management at Club Med A are very difficult to imitate as identified by the VRIO Analysis of Complaint Management at Club Med A. This is because it is not legally allowed to imitate a patented product. Similar resources to be developed and getting a patent for them is also a costly process.
• The distribution network of Complaint Management at Club Med A is also very costly to imitate by competition as identified by the Complaint Management at Club Med A VRIO Analysis. This has been developed over the years gradually by Complaint Management at Club Med A. Competitors would have to invest a significant amount if they are to imitate a similar distribution system.

Organisation

• The financial resources of Complaint Management at Club Med A are organised to capture value as identified by the VRIO Analysis of Complaint Management at Club Med A. These resources are used strategically to invest in the right places; making use of opportunities and combatting threats. Therefore, these resources prove to be a source of sustained competitive advantage for Complaint Management at Club Med A.
• The Patents of Complaint Management at Club Med A are not well organised as identified by the Complaint Management at Club Med A VRIO Analysis. This means that the organisation is not using these patents to their full potential. An unused competitive advantage exists that can be changed into a sustainable competitive advantage if Complaint Management at Club Med A starts selling patented products before the patents expire.
• The distribution network of Complaint Management at Club Med A is organised as identified by the VRIO Analysis of Complaint Management at Club Med A. Complaint Management at Club Med A uses this network to reach out to its customers by ensuring that products are available on all of its outlets. Therefore, these resources prove to be a source of sustained competitive advantage for Complaint Management at Club Med A.

From the VRIO Analysis of Complaint Management at Club Med A, it was identified that the financial resources and distribution network provide a sustained competitive advantage. The patents are a source of unused competitive advantage. There exists a temporary competitive advantage for employees. There exists a competitive parity for local food products. Lastly, the cost structure of Complaint Management at Club Med A is a competitive disadvantage. Research and Development is also a competitive disadvantage.