VRIO Analysis of Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates

Posted by Zachary Edwards on Mar-22-2018

The VRIO Analysis of Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates will look at each of its internal resources one by one to assess whether these provide sustained competitive advantage. The Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates VRIO Analysis also mentions at each stage whether these resources could be improved to provide a greater competitive advantage. Lastly, the resources analysed are summarised as to whether they offer sustained competitive advantage, has an unused competitive advantage, temporary competitive advantage, competitive parity or competitive disadvantage.

Valuable

• The Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates VRIO Analysis shows that the financial resources of Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates are highly valuable as these help in investing into external opportunities that arise. These also help Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates in combating external threats.
• According to the VRIO Analysis of Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates, its local food products are a valuable resource as these are highly differentiated. This makes the perceived value for these by customers high. These are also valued more than the competition by customers due to the differentiation in these products.
• The Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates VRIO Analysis shows that Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates's employees are a valuable resource to the firm. A significant portion of the workforce is highly trained, and this leads to more productive output for the organisation. The employees are also loyal, and retention levels for the organisation are high. All of this translates into greater value for the end consumers of Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates's products.
• According to the VRIO Analysis of Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates, its patents are a valuable resource as these allow the firm to sell its products without competitive interference. This results in greater revenue for Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates. These patents also provide Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates with licensing revenue when it licenses these patents out to other manufacturers.
• The Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates VRIO Analysis shows that Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates’s distribution network is a valuable resource. This helps it in reaching out to more and more customers. This ensures greater revenues for Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates. It also ensures that promotion activities translate into sales as the products are easily available.
• According to the VRIO Analysis of Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates, its cost structure is not a valuable resource. This is because the methods of production lead to greater costs than that of competition, which affects the overall profits of the firm. Therefore, its cost structure is a competitive disadvantage that needs to be worked on.
• The Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates VRIO Analysis shows that the research and development at Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates is not a valuable resource. This is because research and development are costing more than the benefits it provides in the form of innovation. There have been very few innovative features and breakthrough products in the past few years. Therefore, research and development are a competitive disadvantage for Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates. It is recommended that the research and development teams are improved, and costs are cut for these.

Rare

• The financial resources of Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates are found to be rare according to the VRIO Analysis of Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates. Strong financial resources are only possessed by a few companies in the industry.
• The local food products are found to be not rare as identified by Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates VRIO Analysis. These are easily provided in the market by other competitors. This means that competitors can use these resources in the same way as Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates and inhibit competitive advantage. This means that the local food products result in competitive parity for Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates. As this resource is valuable, Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates can still make use of this resource.
• The employees of Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates are a rare resource as identified by the VRIO Analysis of Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates. These employees are highly trained and skilled, which is not the case with employees in other firms. The better compensation and work environment ensure that these employees do not leave for other firms.
• The patents of Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates are a rare resource as identified by the Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates VRIO Analysis. These patents are not easily available and are not possessed by competitors. This allows Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates to use them without interference from the competition.
• The distribution network of Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates is a rare resource as identified by the VRIO Analysis of Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates. This is because competitors would require a lot of investment and time to come up with a better distribution network than that of Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates. These are also possessed by very few firms in the industry.

Imitable

• The financial resources of Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates are costly to imitate as identified by the Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates VRIO Analysis. These resources have been acquired by the company through prolonged profits over the years. New entrants and competitors would require similar profits for a long period of time to accumulate these amounts of financial resources.
• The local food products are not that costly to imitate as identified by the VRIO Analysis of Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates. These can be acquired by competitors as well if they invest a significant amount in research and development. These also do not require years long experience. Therefore, the local food products by Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates provide it with a temporary competitive advantage that competitors can too acquire in the long run.
• The employees of Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates are also not costly to imitate as identified by the Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates VRIO Analysis. This is because other firms can also train their employees to improve their skills. These companies can also hire employees from Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates by offering better compensation packages, work environment, benefits, growth opportunities etc. This makes the employees of Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates a resource that provides a temporary competitive advantage. Competition can acquire these in the future.
• The patents of Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates are very difficult to imitate as identified by the VRIO Analysis of Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates. This is because it is not legally allowed to imitate a patented product. Similar resources to be developed and getting a patent for them is also a costly process.
• The distribution network of Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates is also very costly to imitate by competition as identified by the Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates VRIO Analysis. This has been developed over the years gradually by Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates. Competitors would have to invest a significant amount if they are to imitate a similar distribution system.

Organisation

• The financial resources of Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates are organised to capture value as identified by the VRIO Analysis of Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates. These resources are used strategically to invest in the right places; making use of opportunities and combatting threats. Therefore, these resources prove to be a source of sustained competitive advantage for Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates.
• The Patents of Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates are not well organised as identified by the Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates VRIO Analysis. This means that the organisation is not using these patents to their full potential. An unused competitive advantage exists that can be changed into a sustainable competitive advantage if Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates starts selling patented products before the patents expire.
• The distribution network of Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates is organised as identified by the VRIO Analysis of Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates. Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates uses this network to reach out to its customers by ensuring that products are available on all of its outlets. Therefore, these resources prove to be a source of sustained competitive advantage for Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates.

From the VRIO Analysis of Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates, it was identified that the financial resources and distribution network provide a sustained competitive advantage. The patents are a source of unused competitive advantage. There exists a temporary competitive advantage for employees. There exists a competitive parity for local food products. Lastly, the cost structure of Customer Satisfaction Service Quality Consumer Demographics and Word of Mouth Communication Perspectives Evidence from the Retail Banking in United Arab Emirates is a competitive disadvantage. Research and Development is also a competitive disadvantage.